Effective Date: 20-11-2020
Refund Policy
At LilLaugh, we value customer satisfaction and strive to provide a smooth shopping experience. By placing an order with us, you agree to our refund and return policies outlined below.
14-Day Return Policy
We offer a 14-day return window from the date your order is delivered. To be eligible for a return, the product must be unused, in its original packaging, with tags attached. A receipt or proof of purchase will be required.
How to Request a Return
If you need to return an item, please email us at support@lillaugh.com for instructions. Returns must be initiated within 14 days of receiving your order. Please note that the return shipping cost is the customer’s responsibility, and we may not have a return facility in your country.
Damaged or Incorrect Items
We ask that you inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please notify us immediately so we can resolve the issue. We may request photos as proof of damage to process your claim.
Shipping Damage
If your package arrives damaged, please contact us at support@lillaugh.com right away. If the order was delivered while you were away, reach out as soon as possible for further assistance.
Exchanges
We offer exchanges only for items that are damaged, defective, or sent in the wrong size. To arrange an exchange, contact us at support@lillaugh.com.
Return Shipping Responsibility
Customers are responsible for covering return shipping costs. Once we receive and inspect the returned item, we will issue a refund for the product amount. Original shipping fees are non-refundable.
Refund Process
After we receive your returned item, we will inspect it and notify you about the refund status. If approved, your refund will be issued to your original payment method. Please allow a few days for the transaction to reflect in your bank or credit card account.
Shipping & Delivery Time
Our standard delivery timeframe is 7-10 business days, but delays may occur due to factors such as public holidays or courier service disruptions. We do not provide refunds for delayed shipments that are beyond our control. If you need assistance with tracking or delivery updates, feel free to reach out.
Address Changes After Shipping
Unfortunately, we cannot modify the shipping address once an order has been dispatched. If you have any concerns, please contact support@lillaugh.com as soon as possible.
Order Cancellations
For information regarding cancellations, please refer to our Shipping Policy.
We appreciate your business and are committed to providing a smooth and hassle-free shopping experience. Thank you for choosing lillaugh.com!
